Laura explains to Ayla that she wants the new front desk employee to be cross-trained in order to expand collective skills and ensure team members have experience in other areas, especially as the business continues to grow. With this plan in place, Laura is confident in her decision to retire; she knows the business will be in good hands.

Select the option that is NOT a benefit of cross-training.

a.)
Team members can be given overlapping responsibilities, enabling duplication of effort.
b.)
Team members gain an improved understanding of the connections between roles.
c.)
The team becomes more flexible and agile.
d.)
Individual engagement level is improved, reducing the risk of boredom.