Metric month 1 month 2 month 3 % customer questions 896 10% 1296 % shipped on time - 10% -796 -5% % shipped incorrectly 2% 4% 496 % discounted 18% 18% 1496 units shipped (thousands) so 85 100 question 2 of 4 how impactful were product discounts on customer questions? not impactful extremely impactful