The helpdesk at a large company is looking for ways to increase the efficiency of their technicians. They have found that different technicians have different ways of doing the same task. Some of these technicians take twice as long as others. There is also no documentation on how to perform tasks, so when a new helpdesk technician is hired it is up to the technician training them to pass on that knowledge.
Which of the following might this company decide to implement to resolve these issues?
-PLCs
-SOPs
-GAPs
-TOPs