samantha roberts was hired as a customer service representative by the elevenore corporation almost 20 years ago. since then, she has moved around in the company and taken on additional responsibilities as part of her job duties. at one point, 80 percent of her job duties and responsibilities were things that she did not do when she first started. this was a cause of concern for her because samantha felt that her job was no longer what she expected when she started, and her current salary was not in alignment with her current job responsibilities. the problems that occurred in this situation could have been prevented if management or hr had conducted a(n)