An associate has just been transferred to the shoe department of the store where he works. On his second day, a customer asks him when the new summer collection will be available to preview. The associate is unable to answer and asks another associate. How can the associate best be prepared to answer similar questions about seasonal merchandise?
A. Try to find out the information by reading the company's promotional material.
B. Follow up with the other associate to find out about the store's seasonal merchandising plan.
C. Wait for a friend who works in the buying department to come back from annual leave and then ask him.
D. Hope the merchandise arrives before the question comes up again.