Producer Josh never tires in encouraging insureds to adopt and sustain a robust and measurable risk management program. As part of this effort, which one of the following will Josh find is true?

A. The second step occurs when the producer and the business agree on what success looks like for the risk management program.
B. Risk management goals should be attainable to the organization, but they should also pose a challenge.
C. Results-based standards are always more important than activity standards to the overall success of an organization.
D. The first - and most important of all steps in the process - is to establish standards of acceptable performance.