Ambushing Defensive listening to support others Minimal encouragers Monopolizing Paraphrasing Pseudolistening Selective listening
A. A method of clarifying another's meaning by reflecting our interpretations of his or her communication back to him or her.
B. Perceiving personal attacks, criticisms, or hostile undertones in communication when none are intended.
C. Listening carefully to an exchange for the purpose of attacking the speaker.
D. One of the three goals of listening; focuses on gaining and evaluating ideas, facts, opinions, reasons, and so forth.
E. A complex process that consists of being mindful, hearing, selecting and organizing information, interpreting communication, responding, and remembering.
F. Pretending to listen
G. Continually focusing communication on ourselves instead of on the person who is talking.
H. One of the three goals of listening; focuses more on the relationship level of meaning than on the content level of meaning. Aims to understand and respond to others' feelings, thoughts, and perceptions in affirming ways.
I. Focusing only on selected parts of communication. We do this when we screen out parts of a message that don't interest us or with which we disagree and when we rivet attention on parts of communication that do interest us or with which we agree.
J. A brief phrase (Go on) or sound (Um-hm) that gently invites another person to elaborate by expressing our interest in hearing more.