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Maria was asked to deal with a customer complaint that had not been satisfactorily dealt with over the course of 6​ weeks, during which time many attempts to satisfy the​ customer's concerns failed. Maria began her message to the client by identifying herself as the Vice President of Customer Affairs. As a good​ communicator, she did this​ ________.
A. to establish her credibility to speak for the company
B. to make the customer feel inferior to her
C. to induce the customer to stop complaining and listen
D. to let the customer know there were no options remaining to solve the issue
E. to show the customer the problem had escalated

Respuesta :

pastaeyelash

Answer:

A. to establish her credibility to speak for the company.

Explanation:

 After this long period of the company's attempts to solve the problem, but to no avail, surely the problem had already escaleted. However, Maria, being the Vice President of Customer Affairs, shows clearly that the company is concerned enough to find a solution that can be satisfactory for the client. This sends a message to the customer that he or she is dealing with a reliable  person in the company,

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