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One of the major drawbacks of online shopping is the lack of instant gratification because consumers must wait for their products to be delivered. One of Amazon’s recent innovations is the development of unmanned aerial drones that allow Amazon to provide its customers with faster delivery service—in some cases, 30-minute delivery. This innovation in supply chain management serves as an example of innovation driven by an understanding of the manufacturers
customer
cost structure
stakeholders
wholesalers

Respuesta :

pedrocarratore

Answer:

Customer

Explanation:

This innovation is clearly oriented towards fulfilling the customers' wishes. Amazon identified a major drawback in their business model associated with customer satisfaction (lack of instant gratification) and came up with a solution to mitigate it (30-minute delivery).

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