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Patrick is working on a computer that is having wireless network connection issues. Patrick decides that he needs to take the laptop with him to repair it and then return it to the user. While Patrick is replacing the wireless network card, he receives a phone call from the user. The user wants to know where the laptop is because he is leaving on a business trip that day and needs the computer. What should Patrick have done to avoid this situation?

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Answer:

Patrick is working on a computer that is having wireless network connection issues. Patrick decides that he needs to take the laptop with him to repair it and then return it to the user. While Patrick is replacing the wireless network card, he receives a phone call from the user. The user wants to know where the laptop is because he is leaving on a business trip that day and needs the computer.

  • In order to avoid this situation, he should have told the user about different repair options

Explanation:

  • Because by informing about different repair options to the user, Patrick may not facing that situation as user would have prior knowledge about the time needed to repair the computer.

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