Answer:
Role conflict
Explanation:
In sociology, the term role conflict refers to the phenomenon that occurs when a person experiments two or more contradictory roles or ways of behaving in their job or position. In other words, the person needs to act in two different ways that seem contradictory.
In this example, probation officers must be empathetic, understanding and objective but at the same time they need to be able to revoke or terminate clients who are not following the conditions of their supervision. We can see that these characteristics can be contradictory in their roles, and therefore, this is known as role conflict.
