Respuesta :
Answer:
B) take Gemma's satisfaction into account, because customers can be internal as well as external.
Explanation:
Customer satisfaction surveys involve both internal and external customers. Internal customers are the employees of the company. They can provide valuable feedback as they interact with the customer and can easily identify areas where products are failing to meet customer needs.
So Gemma's satisfaction should be taken into account too as customers can be external or internal.
External customers are those that are not employed or have interest in the company.