Tonya works at Makers Marketing Inc. The office tends to be very busy and noisy. As a result, Tonya frequently has to consciously decide what information to pay attention to and what information to ignore. Tonya is using __________ as a mechanism for information attention and selection.

Controlled processing is a psychological state wherein an individual exercises mental resources, to control and process the information flow and decides which information is to be acted upon while what is to be ignored.

Controlled processing takes into consideration both automatic and cognitive processing. Automatic processing refers to the situation when the available information is majorly relevant and processed with least efforts.

Cognitive processing refers to selecting the relevant information from the available set of information.

In the given case, Tonya's workplace is noisy with more of non relevant information being circulated. Tonya uses her mental resources and cognition to decide which information is important and needs to be acted upon and what all is insignificant.

This indicates the psychological state of controlled processing.