Answer:
not satisfying customer needs on critical factors.
Explanation:
In this scenario American companies were supplying more of left hand side cars to Japan. When Japan needed more of the right hand side cars. They ignored the customer needs and instead gave him what he has little use for.
On the other hand Germany supplied Japan the specification of cars that they wanted.
American car manufacturers will be blamed for not satisfying customer needs on critical factor of right hand drive cars.
