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Rekky n Brekky is a café where part of employees' monthly salary depends on customer satisfaction. Eighty percent of the incentive is based on performance and the remaining twenty percent is based on customer satisfaction ratings and the quality of service. In this case, Rekky n Brekky is committed to _____.

Respuesta :

sandlee09

Answer:

total quality management

Explanation:

Based on the scenario being described within the question it can be said that in this case, Rekky n Brekky are committed to total quality management. This consists of placing all of the organizations efforts into making an environment of on demand products and services that all of their customers will find great value in. Which making employee salaries dependent on customer satisfaction forces the employees to push towards this company goal of higher quality service.

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