Answer:
social factors are more important.
Explanation:
The Hawthorne Studies was a study that centered around the employees that were working at the Hawthorne plant of the Western Electric Company and it was conducted in the 1920s by Elton Mayo and Fritz Roethlisberger.
Basically, the study was focused on examining the socio-psychological aspects of human behavior (employees) working in a business firm or an organization.
The main purpose of the Hawthorne Studies was to analyze, examine and determine how various aspects of the work environment in an organization which typically includes social factors such as break time, lighting, and duration of work hours have on the level of productivity (performance) of employees.
Hence, the Hawthorne studies found that although financial incentives are important drivers of worker productivity, social factors are more important.