To Damien, the manager of the parts department, Raquel, his top sales manager, always appeared to be sad, but she was a top salesperson, and her colleagues always referred to her as "upbeat." He didn't see what everyone else saw and critiqued Raquel's negative demeanor on her evaluation. What was getting in Damien's way in seeing Raquel as she actually was?Multiple choice question.Damien's nonverbal communicationDamien's perception of RaquelRaquel's nonverbal communicationRaquel's encoding skills to Damien

According to the scenario in the question above, Damien's poor assessment of Raquel in his performance assessment was caused by Damien's perception of Raquel. He had a personal perception that Raquel always seemed sad, but the results of her work were positive and she was an excellent salesperson and perceived by the majority of the team as an optimistic person.

Therefore, it is concluded that Damien was based on a personal view of Raquel that did not reflect the truth of his work, and this is a situation that can occur in performance appraisals and end up harming an employee if the appraisal is based on some type of negative bias that does not correspond to reality. It is therefore necessary that the appraiser is very professional and that there are technical parameters for fair and ethical appraisal that are not based on personal opinions.