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When telephoning patients who have not returned to the office for normal maintenance and recall appointments, several of the patients remark that the office has changed and that it isn’t as nice as it used to be. The dentist instructs the dental assistant to create a list of improvements that would enhance the dental office setting. What aspects and areas of the dental office should be assessed, and what factors should be considered when making changes to the dental office?

Respuesta :

sandlee09

When assessing the concerns for improvements of the dental office, the assistant should assess any part of the office that may directly affect their relationship with the public and prioritize based on user opinion.

I believe that the assistant should focus on two key assessment factors:

  1. Aspects to improve public relations
  2. User experience information gathered.

in order to accurately assess and correct the aspects of the dental office in most urgent need.

The assistant should compile a list of the information gathered by phone call with the patients who have refused to return to the office. Then, the assistant can use this information to see which aspect is most urgent, by the popularity of complaints measured. Lastly, she should prioritize these aspects as they are the most likely to improve the public relations of the dental office.

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