face-to-face interaction between employees and customers and a hands-off self-service approach to customers are involved in indirect delivery system.
In an indirect delivery, the goods or services goes from router or an intermediary until it reaches the consumer.
In this type of delivery system, the manufacturer employ the service of an intermediary who will then supply or distribute the goods to the final consumer. That is the Wholesale can deliver the products to the consumer or retailer.
The intermediary stand between the company and the consumer. The intermediary relate with the consumer well.
Therefore, face-to-face interaction between employees and customers and a hands-off self-service approach to customers are involved in indirect delivery system.
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