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__________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

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Knowledge management refers to the set of organizational actions which are implemented to help uncover, make optimal use of an organization's intellectual capital.

The Knowledge Management process

The knowledge management process embodies three cycles. They are:

  • Creating and improving on existing knowledge through research and discovery
  • Distributing this knowledge through information systems and training
  • Deploying the use of the new knowledge gained.

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