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Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team?

a. Create a new queue and add Cases as an available object.
b. Configure a flow to assign the cases to the queue.
c. Add Cases to the existing queue as available object.
d. Use assignment rules to set the queue as the owner of the case.

Respuesta :

okpalawalter8

We have that the two options should the administrator use to help the support team are

  • Configure a flow to assign the cases to the queue

Use assignment rules to set the queue as the owner of the caseOption B and D

From the question we are told

  • Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
  • Which two options should the administrator use to help the support team?

Support team Help

Generally the two options that will be taken

1)Configure a flow to assign the cases to the queue

The configuration of the waft is will be created in such a way that if any different venture comes then it computerized get managed and the uc client aid group will test the waft on that base they can sketch based totally on the assignment and assign to group and execution of the mission is being started.

2. Use assignment rules to set the queue as the owner of the case

The venture policies are used for the reason of getting assigned the challenge mechanically , in this case we have now the important points like the UC

Therefore

  • Configure a flow to assign the cases to the queue
  • Use assignment rules to set the queue as the owner of the case

Option B and D

For more information on Support visit

https://brainly.com/question/18540902