In terms of Management in Action case, once Amtrak decided to change its dining cart service, the category of individuals needed to plan its operational execution are first-line managers and team leaders middle management.
They are known to acts as the link that exist between the top managers and the first-line managers and they are known to have one or two levels that are below them.
The Middle managers is known to get a kind of broad strategic plans from top managers and then they turn them into a form of operational blueprints that has specific objectives and programs for first-line managers.
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