Because the team member are infamous for treating symptoms rather than root causes, then, the likely outcome of their quick assistance will be that any fix provided will be short-lived.
Basically, a symptom means the an indication of the existence of something while the root cause means the core issue or reason behind the symptoms.
The treatment of the symptoms rather than root cause means that the symptom will be reoccur after initial treatment because the root cause have not been treated.
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