Key Performance Indicators helps the maria to set the goals as it qualify and measure the performance of her chocolate business. Revenue growth, Profit margin and Customer satisfaction are the factors from which Maria can evaluate the growth of her business.
KPIs are performance indicators which are used to analyze a company's effectiveness. KPIs might be either quantitative or qualitative.
Indicators like sales revenue per employee, number of customers handled by each call center representative, and revenue are examples of quantitative KPIs.
Thus, Revenue growth, Profit margin and Customer satisfaction are the factors
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