The main reasons for Ms. Rainwater's visit to the office is to see the chief on complaint as New patient.
This refers to a patient who has not been in the office for more than three years.
Most time, when scheduling a new patient, the MA may ask the patient to arrive 15 minutes prior to their scheduled appointment.
Also, it is a norm that medical assistant should let Ms. Rainwater know only three visits have been approved by the insurance company to see Dr. Bronchi.
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