The culture of Zappos is hard to imitate because it consists of numerous, diverse interactions among its employees, processes, procedures, and norms, which create social complexity.
In sociology, social complexity is a conceptual framework used to analyze society. A modern definition of complexity in science is seen in terms of systems theory. In systems theory, the phenomenon under study has many parts and many possible arrangements of the relationships between those parts. At the same time, complex and simple are relative and can change over time.
Social complexity is an approach to social phenomena that seeks to analyze social systems as complex systems. Social complexity can be seen as an impact on the social analysis of the prevalent complexity theory.
Learn more about Zappos here: https://brainly.com/question/15952075
#SPJ1