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When a sales representative calls on a customer, or a call comes in to the customer service center, these are called customer Touch point.
When a sales representative calls on a customer, or a call comes in to the customer service center?
The direct one-on-one connection between a customer making a purchase and a representative of the business selling it is known as customer service. The majority of retailers believe that this one-on-one contact is essential to ensuring customer satisfaction and promoting repeat business. When a sales representative calls on a customer, or a call comes in to the customer service center, these are called customer Touch point.
- Even now, when a large portion of customer service is handled by automated self-service platforms, the ability to speak with a live person is still regarded as essential by the majority of firms. It's an important component of servant leadership.
- Customer service is the communication between a product's purchaser and the business that sells it.
- Effective customer service ensures brand loyalty one consumer at a time, which is essential for corporate success.
- Automation of customer service systems has been the focus of recent advancements, however the human aspect is in some cases, indispensable.
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