Research suggests that stereotype are more likely to be remembered, and remembered correctly, than consistent experiences.
A stereotype is an accepted, condensed, and essentialist opinion about a certain population. Sex, gender identity, race and ethnicity, country, age, financial level, language, and other factors are frequently used to stereotype groups. Stereotypes are pervasively present in both the larger social structure and culture.
In the case of consistent experiences, customers will always receive the same level of service from you, regardless of the person they speak with, if you are consistent. Fast and precise responses are the primary advantage of consistent customer service.
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