She should have requested a certified claim when she sent her final decision
This is further explained below.
Generally, A certified claim was something the contracting officer probably would have asked for.
Within sixty days of the receipt of a certified claim for more than one hundred thousand dollars, a contracting officer is obligated to either (A)issue a final decision; or (B)notify the contractor of the time period within which a final decision will be issued. One of these two options must be followed.
In conclusion, When she should have handed in her final decision, she should have asked for a certified claim instead.
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