Explaining a new product's advantages in comparison to those of competing, similar items is a goal of communication knowledge .
Knowledge management systems can be thought of as intermediaries who speak with end users and domain experts. We place emphasis on the idea of "communication knowledge," as opposed to the concept of domain knowledge. It is determined that there are three different types of communication knowledge, and research on each of them is provided. Discourse knowledge, mediating knowledge, and domain-related knowledge are these. This frame of reference is used in systems for tutoring, expert critiquing, managing user interfaces in knowledge systems, and acquiring knowledge. We next address how the suggested framework would affect systems that have already been put into use, and we offer a possible future research agenda.
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