1. What is an organization's most valuable commodity?
A. Telephone service
B. Computer inventory
C. Time
D. Personnel morale
Student Answer: D
Answer: Incorrect

4. Which one of the following refers to the people who truly influence decision making within a company, regardless of their position on the company's organizational chart?
A. Informational task force
B. Human resource team
C. Organizational team
D. Informal chain of command
Student Answer: C
Answer: Incorrect

8. Toll-free calls made to a company are a form of _______ long-distance service.
A. WATS
B. FX
C. DDD
D. station-to-station
Student Answer: D
Answer: Incorrect

12. Which of the following is usually installed by the manufacturer?
A. An external fax-modem
B. A hand-held fax scanner
C. An internal fax-modem
D. A stand-alone fax machine
Student Answer: D
Answer: Incorrect

16. Rather than conversing with long-winded people on the telephone, you may choose to correspond with them via a/an
A. personal visit.
B. messenger.
C. e-mail message.
D. letter.
Student Answer: D
Answer: Incorrect

17. A sophisticated planning device that professionals use to handle both time and information is called a/an
A. planner.
B. master list.
C. PERT chart.
D. organizer.
Student Answer: C
Answer: Incorrect