Select the correct answer.
Which occurrence is likely to have the most negative effect on customers?
OA. The bill includes a service charge.
OB. The restroom is unhygienic.
OC. The food is mediocre.
OD. The host's uniform is unusual.
O E. The server also does the bussing.

Respuesta :

In this scenario, the occurrence likely to have the most negative effect on customers is option B: The restroom is unhygienic. 1. A restroom that is unhygienic can greatly impact a customer's dining experience and perception of the establishment. 2. Poor restroom hygiene reflects negatively on the overall cleanliness and sanitation standards of the restaurant, making customers uncomfortable and potentially concerned about food safety. 3. Unhygienic restroom conditions can lead to a loss of trust in the restaurant's ability to maintain cleanliness in other areas, impacting customer satisfaction and potentially driving them away from returning. 4. While the other options may influence customer experience to some extent, such as the quality of the food or service charge, an unclean restroom can have a more direct and immediate negative impact on customers' perception and satisfaction levels.