In the opening case "We Thought You Wanted the Extra Pillow," under the Mystique program, every hotel in the _____________ chain now knows if a guest always requests extra towels or has a specific drink preference at the hotel bar.
In the opening case "We Thought You Wanted the Extra Pillow," under the Mystique program, every hotel in the Ritz Carlton chain now knows if a guest always requests extra towels or has a specific drink preference at the hotel bar.
