Answer:
The correct answer is A
Explanation:
Surface level diversity is the kind of diversity which is defined as the characteristics which could be noticed regarding each other that distinguish from others.
In short, it is define as the level where the diversity could be distinguished through appearance and its example are ethnicity, sex, race and age.
So, in this case, the company used the chain of high- end department stores and the sales representatives are diverse ethnically. Therefore, they are display the diversity at the surface level.
